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These are the terms of use for THE PLUG, which applies to all hire of our products. Please read carefully before hiring our products.

 

Please read these Terms carefully before you make an enquiry to hire.  When you hire any of the Products we offer, you are entering into a legally binding agreement with us based on these Terms.  If you do not agree to these Terms, please refrain from using our Site.

 

We reserve the right to amend these Terms from time to time and will post a message on our homepage along with the new version of the Terms if that happens or email to alert you to our new terms. Your continued use of the Site will be deemed to be acceptance of any new terms.

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Products

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All Products shown on our Site are subject to availability. The images of the Products on our Site are for illustrative purposes only and may vary slightly from those images.

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Our contract with you

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We require booking forms to be completed and returned by email in order to place the booking. All details stated on the booking form will be taken as given unless we are otherwise notified in email or writing.

Once you have filled out the booking form on our Site with respect to your hire requirements, you will receive an email from us acknowledging that we have received your request. This does not mean the booking has been accepted. We will send you a confirmation email with our contact details, details of the Product you have hired (and any additional add-ons) for the requested event date (“Date”), the final full cost and an invoice for the deposit.  A contract between us will only be formed once we confirm receipt of your deposit for hire of the Product on the Date (“Booking”).  If a Product is no longer available for hire we will inform you of this by email and your order will not be processed, or if a payment was taken you will be refunded for the full amount.

Our order process allows you to check and amend any errors before submitting the order. Please take time to read and check your order at each page of the order process. You are solely responsible for providing accurate details with respect to any Booking you make.

All videos/media will ONLY be sent to you (the purchaser) via email. We do not send videos/medias to individuals aside from the designated purchaser.

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Transport & Damage

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Transport to venue can be provided as an add on with extra cost or you can provide your own transport. You will be charged for any damages that may occur to the product during your period of hire. 

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Price and Payment

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Prices for hire of our Products are clearly stated on our Site in pounds sterling. Prices for hire of our Products may change from time to time, but price changes will not affect any Booking which we have confirmed by email.

A minimum 50% deposit is required to confirm a Booking, or if the Date is 2 years or more from the date the Booking is made a 25% deposit is required. As soon as the deposit is paid to us, we will reserve your Date. A confirmation email will be sent upon full payment of the deposit. The Product for hire will only be reserved once the deposit has been received from you.

The full balance of the Booking must be paid 30 days prior to the Date along with any extra costs that have been agreed. We will send an email confirming the Date and venue location along with the invoice for the full balance of the Booking. It is your responsibility to ensure these details are correct. If you think any of the details are incorrect in this final confirmation email you must inform us as soon as possible.

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While we do our very best to ensure that all prices on our Site are accurate, errors may occasionally occur. If we discover an error in the cost of booking our Products, we will inform you as soon as possible and give you the option of rebooking at the correct price or cancelling the Booking.  We are under no obligation to provide any Products to you at an incorrect price, even after we have sent you a Booking confirmation if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing.  If we are unable to contact you, we may treat the Booking as cancelled and a cancellation charge may apply as outlined below.

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Cancellation

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If you want to cancel a confirmed Booking, you must do so in writing. The cancellation charges you must pay shall be determined by reference to the table below and you must pay the charges within 20 working days of our invoice.

Length of time before the Date.

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Cancellation charge:

• Less than 30 days to the event date – 50% of Total Package Price

• Less than 15 days to the event date – 75% of Total Package Price

• Less than 7 days to the event date – 100% of Total Package Price

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The date of your event can be changed for £60 as long as we have been notified a minimum of 30 days from your Date and as long as the new date requested is available.

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We reserve the right to cancel your Booking without liability to you and without any obligation to refund your deposit if:

• you do not pay us the balance of your Booking by the date due for such payment;

• we have reasonable grounds to believe that you may not pay us the balance of your Booking by the due date and we have requested you to explain the position and you have not done so satisfactorily;

• we discover, before you have paid the balance of your Booking, that you have deliberately concealed information, or deliberately given us incorrect information, about your Booking in circumstances where (if you had not done so) it would have been reasonably foreseeable that we would not have accepted your Booking;

• where any of our employees has received threatening or abusive behaviour from you or anyone attending the event with respect to the Booking;

• we have reasonable grounds to believe that your behaviour or that of any third party is likely to result in damage to our Product or injury to people.

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If we cancel your Booking under any of the circumstances above, the cancellation charges set out in the table above shall apply. You are fully responsible for any deliberate damage to our Product caused by you or a third party with respect to your Booking.

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Venue Access and Location

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We must be provided with the full correct address for the chosen venue, and it is your responsibility to ensure this. There must be suitable parking facilities at your chosen venue for the duration of your Booking for reasonable access for both loading and unloading of equipment. We are happy to liaise with your venue if requested to arrange access at the agreed time on the Date, but you must provide a contact number for the venue or an email address.

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Hire Period

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The hire period for the Booking will be stated on the confirmation email we provide to you. Use of our Product will start at the agreed time and will finish at the agreed time. We will arrive to set up approximately 1.5 hours prior to the specified start time of hire. If you require us to set up earlier than this then you must notify us at least 7 days before the Date. If we set up our Product prior to the agreed start time and the Product is not in use then there will be an additional charge of £60 for each hour the Product is not in use.

If for any instance we are delayed in providing the hired Product due to poor access or venue restrictions the agreed hire period will remain unchanged. If your event starts or runs late, the period of hire will still be for the agreed period, unless we have agreed to provide additional hours as per an addition charge.

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Events beyond our Control

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We will endeavour to attend any event that you have hired our Product for. Where circumstances make this impossible due to, but not limited to adverse weather conditions, we will contact you as early as possible and a full refund will be made. We reserve the right to cancel any Booking because of adverse weather conditions.

We will always try to arrive at the venue location which you provide for the agreed time. Where circumstances make this difficult due to severe traffic delays or vehicle breakdowns, we will extend the time of the hire so that the hire period is the same with respect to the Booking made by you. If this is not possible we will refund you accordingly the amount of time delayed by and in proportion to the amount paid.

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Your obligations 

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You must comply with the terms of the Agreement as set out in these Terms.

• You warrant that you: are over 18 and have full authority to enter in this Agreement.

• You confirm you are not currently restricted from using our Site or from contracting with us; that you shall not infringe our rights; and that you shall only submit information on the Site that you are entitled to submit, which is accurate and not confidential.

• You are responsible for complying with the laws of the country from where you use the Site and to ensure you have all necessary permission and consents in place in relation to your use of the Site.

• If you think that you are entitled or required to act contrary to the Agreement due to mandatory law which applies to you, you must notify us at least 28 days before you act contrary to this Agreement.  We will let you know if we are able to provide a solution that prevents you having to act contrary to the Agreement.

• You should not create a false identity or submit inaccurate, false or misleading information.

• You agree to indemnify us against all damages, losses and costs which we incur due to your failure to comply with this Agreement.

 

Ownership of data

We shall not be responsible for any loss, damage or disclosure of Your Data caused by any third party.

All images taken using our Product can be uploaded to our public online web gallery (unless a third party requests otherwise) and we are exempt from any liability with respect to publishing the images. We will immediately remove any picture from our public online web gallery if requested to do so.

Images taken by our Products during events may be used by us to assist with promoting our services (unless you or a third party requests otherwise). This may included printed publications as well as online images/videos. We own all copyright in any image taken by our Products.

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