FAQ (Frequently Asked Questions)

1. What Time Does Your Event Start?

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Event usually starts at 23:00 and finishes at 03:00 or as stated on the flyer and ticket link.

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2. Can I pay at the door?

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Yes, you can pay the General Ticket price at door by cash or card. Early bird tickets are only available on our website.

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3. Can I book VIP Tables/Booths?

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Contact us for all VIP Tables and Booths. The customer service team will send you a range of packages available.

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4. I’ve ordered tickets, but haven’t received any order confirmation yet. Did my booking go through?

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After completing your order, an automatic order confirmation will be sent to your e-mail address. Please check first, if the e-mail is possibly caught in your spam folder. In order to avoid this in the future. Perhaps the indicated e-mail address contains a typing error. In this case, please contact us.

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5. I lost my e-Ticket. What can I do?

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Ticket holders must present their tickets on entry. You can either print your ticket or present this digital version.

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If you lost your e-Ticket, please contact us, and we will send it to you again. If you suspect your ticket got stolen and could be used by another person, a new e-Ticket has to be purchased. Please note, however, that ThePlug assumes no liability for lost or stolen tickets. Each E-Ticket contains a unique voucher number and can, therefore, be redeemed only once.

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6. An event was canceled/postponed/relocated, and I am not able/do not want to attend the event. Is it possible to cancel my tickets?

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Should we decide to postpone an event or change a venue, the ticket remains valid for the new date, respectively the new venue, regardless of the reasons for shifting. It is at the discretion of the organizer to decide whether tickets can be returned, refunded or exchanged.

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7. Can I get a refund? 

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Ticket refund(s) are only available from the date ticket was purchased until 7 Days before the event start date/time for a partial refund. After this time, tickets are NOT REFUNDABLE. We advice you read the event details before booking. If you can’t attend the event, please get in touch 7 Days before the event start time.

 

8. How can I contact your Support Team?

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Our support team will gladly help you with your questions. Please contact us at 07788408985, by e-mail to theplug.glasgow@yahoo.com or by WhatsApp (click here)

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